FAQ
FAQ
How long does order processing and delivery take?
Answer: We’re on it! 🛍️✨ Order processing usually takes 1-3 business days. Delivery requires an additional 3-7 business days within Romania. However, for orders that include sterling silver jewelry, please note that the delivery time may extend up to 14 business days to ensure quality and craftsmanship. Don’t worry, you’ll get a shiny tracking email as soon as your order is on its way! 🚚💌
How much is the shipping cost?
Answer: Yay! We've made things simple for you—shipping is a flat rate of just 19 lei for all orders within Romania! 🚚 No surprises, just happy deliveries straight to your door! 🎁
What payment methods do you accept?
Answer: We’ve got you covered! 😊 You can pay online with your credit/debit card or choose cash on delivery—whichever works best for you! 💳💖
Do you accept international orders?
Answer: At the moment, we only ship within Romania. But guess what? 🌍✨ We’re super excited to expand and will be offering international shipping soon! Stay tuned, and keep an eye out for this exciting update! 📦💖
How do I choose the right crystal for me?
Answer: The best way to choose the perfect crystal is to listen to your intuition! ✨💫 Think about the area of your life you'd like to enhance, and let the magic guide you. You can read our descriptions to learn more about each crystal’s properties—or just pick the one that catches your eye! Sometimes, it’s love at first sight! 💖🔮
How can I care for crystal jewelry?
Answer: To keep your crystal jewelry sparkling and full of good vibes, we recommend using a soft microfiber cloth. Also, check out our Guides page to see any specifics about your cristal of choice.✨ To recharge your crystals energy, just place them under the moonlight or near other crystals like selenite. 🌙💖 Your crystals will thank you!
How do I properly measure my size for rings/bracelets/necklaces?
Answer: You can check out our super handy size guide on the website to help you measure just right! ✨ All you need is a string or measuring tape to find the perfect circumference or length, then simply compare it with our size chart. Easy peasy! 😊📏
Do you offer customization options for jewelry?
Answer: For now, we don't offer customization options, but guess what? 🥳 We're planning to add this feature in the future! 🌟 Stay tuned, exciting things are on the way! 💖✨
Are your jewelry pieces hypoallergenic?
Answer: Yes, absolutely! 💖 Our jewelry is made from high-quality materials like 925 silver and stainless steel, perfect for those with sensitive skin. 🌸✨ But if you have a more serious allergy to certain metals, feel free to reach out to us—we're here to help! 😊💌
Are the crystals natural?
Answer: Yes, absolutely! 💎✨ We only use natural and authentic crystals in our jewelry. Each piece is carefully crafted with love to keep its natural energy and shining beauty, just for you! 🌟🥰
Can I return or exchange jewelry?
Answer: We accept returns exclusively for jewelry made of silver. 💖 Items can be returned within 14 days of receiving your order, provided they are unused, in their original condition, and packaging. If you wish to make a return, just let us know, and we’ll guide you through the process!
Will you be making gold jewelry in the future?
Answer: Oh, what a shining question! 🌟 We absolutely dream of adding gold to our collections in the future. 💛 For now, we're in the planning and dreaming phase, but stay tuned because gold will definitely bring a touch of magic and elegance to our jewelry! ✨