Last updated: 19.11.2024

At The Maier SRL, we value our customers and strive to provide the best experience. If you are not satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging, including any tags, certificates, or accessories.
• The return must be initiated within 14 days of the delivery date.

Please note that customized products (e.g., engraved jewelry or made-to-order pieces) are non-returnable unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at contactmaierjewelry@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Await Authorization: Our team will review your request and provide return authorization along with detailed instructions.
3. Pack the Item: Ensure the item is securely packaged to avoid damage during transit.
4. Ship the Item: Send the package to the return address provided in the authorization email. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method.
• If you paid via cash on delivery, we will request your bank details to process the refund.
• Refunds may take up to 7–14 business days to appear in your account, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

4. Exchanges

We offer exchanges for items of the same value if:

• The item received was defective or damaged.
• You wish to exchange for a different size or variant (subject to availability).

To request an exchange, please contact us at contactmaierjewelry@gmail.com. Customers are responsible for shipping costs related to exchanges unless the item is defective or incorrect.

5. Non-Returnable Items

The following items are non-returnable:

• Customized or personalized jewelry.
• Items that show signs of wear or damage caused by improper handling.
• Items returned outside the 14-day return window.

6. Damaged or Defective Items

If your item arrives damaged or defective:

1. Contact us within 48 hours of delivery at contactmaierjewelry@gmail.com.
2. Provide a description and photos of the damage or defect.
3. We will assess the situation and offer a replacement, repair, or refund as appropriate.

7. International Returns

For international customers, the same return conditions apply. However:

• Customers are responsible for any return shipping costs, customs duties, or taxes incurred during the return process.
• Refunds will be processed in the original payment currency, and any currency exchange fees will not be reimbursed.

8. Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to our customer support team at contactmaierjewelry@gmail.com.